Effective as of the date this policy is posted on our website.
Ross Plumbing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, rossplumbing.ca, and through our services, how we use it, and the choices you have. By using our website or contacting us, you agree to the practices described below.
Information We Collect
We collect personal information that you provide to us directly, including when you fill out a contact or quote request form, call us, email us, or book a service. This information may include:
- Your name
- Your phone number and email address
- Your home or service address
- Details about the plumbing service you are requesting
- Any other information you choose to share with us
We may also collect limited technical information automatically when you visit our website, such as your device type, browser, and general usage data, through cookies and similar technologies.
How We Use Your Information
We use the personal information we collect to:
- Respond to your inquiries and provide free estimates
- Schedule and carry out the plumbing services you request
- Communicate with you about your appointment or project
- Keep records of the work we complete
- Improve our website and our services
We use your information only for the purposes it was collected for, or for purposes you would reasonably expect.
Consent
By providing your personal information to us, you consent to our collection, use, and disclosure of that information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting us using the details below. Please note that withdrawing consent may affect our ability to provide certain services.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following limited situations:
- With trusted service providers who help us operate our business or website, and who are required to protect your information
- When required by law, such as in response to a legal request or to comply with applicable regulations
To protect the rights, safety, or property of Ross Plumbing, our customers, or others
How We Protect Your Information
We take reasonable steps to safeguard your personal information against loss, theft, and unauthorized access, use, or disclosure. While we work to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the site function properly and to understand how visitors use it. You can adjust your browser settings to refuse cookies, though some parts of the website may not work as intended if you do.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
Retention of Information
We keep your personal information only for as long as needed to fulfill the purposes described in this policy, to maintain proper business records, or to meet legal requirements.
Access and Correction
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Ross Plumbing
Phone: 289-906-3505
Email: ross-plumbing@outlook.com
Website: rossplumbing.ca