Privacy Policy

Who We Are

Ross Plumbing provides residential and commercial plumbing services across the Greater Toronto Area and surrounding parts of Ontario, including leak repairs, drain and sewer work, water heaters, fixtures, and gas plumbing, with emergency service available. When this policy says "we," "us," or "our," it means Ross Plumbing. When it says "you," it means anyone who visits our website, requests service, or books a job with us.

What We Collect

We only collect what we need to book your job, do the work, and stay in touch. That usually includes:

• Your name
• Your phone number
• Your email address
• The address where the work takes place
• Details about the plumbing issue or project
• Anything you write to us in a form, message, or email
• Billing details when you pay for a service

When you visit our website, we automatically collect some information, such as your IP address, browser type, the pages you view, and how you found us.

How We Collect It

We get your information when you fill out our estimate or contact form, call or text us at (289) 906-3505, email us, or book and receive a service. We also use tools like Google Tag Manager to see how our website is used. These rely on cookies (covered below).

Why We Use It

We use your information to schedule and confirm your appointment, to diagnose the problem, to carry out the work, to give you pricing, to process payments, to handle follow-ups, and to improve our services. We do not sell your information.

Photos of Our Work

We sometimes take photos of completed jobs to show the quality of our work. These focus on the plumbing and workmanship, not on you or anything that identifies your property. If you'd rather we didn't, just tell the plumber.

Who We Share It With

We keep sharing to a minimum because we care about your information. Your information may go to our plumbers, our suppliers (for parts and materials), our payment and website providers who help run our business, and the proper authorities when the law requires it. Outside of these, we do not share your information.

Cookies and Website Tracking

Our website uses cookies which're small files saved on your device. Cookies help our website work, let us see how visitors use our pages. You can turn cookies off in your browser settings. Some parts of our website may not run as smoothly.

Marketing and Reminders

We may send you appointment reminders, service updates, and the occasional offer. You can opt out of marketing any time using the unsubscribe link or by telling us. We'll still send the messages you need about a booking.

How We Protect Your Info

We use reasonable safeguards to keep your information safe from loss, misuse, and unauthorized access. No system is ever perfect, but we handle your details with care.

How Long We Keep It

We keep your information only as long as we need it: to serve you, run our business, and meet legal and tax requirements. When we no longer need it, we securely delete or destroy it.

Your Privacy Rights

You can ask what personal information we hold about you, ask us to correct anything wrong, withdraw your consent to marketing, or ask us to delete your information where we're able to. To make a request, contact us below.

Links to Other Sites

Our website and social pages may link to other sites. We're not responsible for how those sites handle your information, so it's worth reading their privacy policies too.

Children's Privacy

Our services and website are meant for adults. We don't knowingly collect information from children. If you believe a child has given us their details, contact us and we'll remove it.

Changes to This Policy

We may update this page from time to time. When we do, we'll change the "Last updated" date at the top.